Product Coordinator - (Remote)

Are you fascinated by exciting destinations, vibrant cultures, and nature’s wonders?  Are you ready to be a key player in reimagining sustainable travel solutions? Are you a highly motivated individual with an exceptional eye for detail? 

Then Viatu might be the right place for your next big professional endeavour.

About us:

Be part of shaping the next-gen travel platform that empowers travellers to design and book their next adventure of a lifetime.

As one of only forty B Corp-certified travel companies in the world, Viatu is a young and ambitious startup with a mission to make sustainable travel accessible to all. At Viatu, we carefully curate our partners and use technology to enable travellers to consider destinations that previously felt inaccessible, in turn allowing them to design and book adventure-packed itineraries with ease and confidence. Think of experiences like the gorilla trekking in Rwanda, hiking the tallest dunes in Namibia or witnessing the world’s best safari during the Great Migration. With Viatu, we promote experiential travel that is memorable for our travellers and meaningful for people and the planet.

We are a remote and diverse team of shakers and doers, representing over 10 nationalities. Through diversity of thought, we constantly challenge ourselves to find new solutions and craft better travel experiences for our guests. We take calculated risks because we believe that change is positive and fosters progress for a more regenerative paradigm shift in travel.

Role:

We are looking for a full-time Product Coordinator to join our team. As an ideal candidate, you must have thoughtful attention to detail, strong communication skills and experience in managing content databases.

You will play a key role in the success of our start-up by shaping our product portfolio, researching travel destinations, and supporting our expansion into new markets. 

Your job has a direct impact on what Viatu will be able to offer discerning travellers. Hence, you must be able to embrace accountability for the accuracy of the tourism information made available to the rest of the team and our travellers. If you are ambitious, autonomous, and infinitely curious, this role is for you! 

Key Duties & Responsibilities:

Responsibilities will include, but are not limited to: 

• You’ll play a key role in onboarding new amazing partners according to our standards, negotiating with them and managing the relationship. Our expansion to new tourism destinations will be in your hands!
• You will work on the CRM by ensuring that all partner information is easily accessible and shared with the whole team. 
• A meticulous collection and organisation of the onboarding documentation is essential.
• You will present the knowledge you acquired about new products, destinations and travel insights to the Viatu team.
• You will create inspirational trips and ensure that we are showcasing the beauty of our destinations and the unique experiences offered by our partners.
• You'll lead the development of our content database, with inspiring imagery and tourism information. You will collaborate with the Sales Team and contribute to Viatu’s growth 
• You will monitor industry trends, participate in online and in-person events, and share updates on travel and sustainability with the team.

Who we are looking for:

• 2+ years of experience in the travel industry, within a product team or in a product capacity
• Knowledge of the African supplier landscape, ideally in Sub-Saharan and East Africa
• Meticulous work with a high degree of autonomy 
• Systematic thinking abilities and proficiency in managing data in an Excel spreadsheet 
• Itinerary creation experience with Wetu or other tools
• The ability to meet tight deadlines in a fast-paced and dynamic environment
• An incurable case of wanderlust with a passion for travel, African wildlife and culture
• A heart for sustainability and deep care for our environment

A Plus: 

• Previous experience with Google Suite, CRM, and Content Management Systems
• Presentation skills
• Extensive travel experience
• Additional languages are a big plus
• Itinerary creation experience with Wetu or other tools
• Sales experience

Benefits: 

• Working in an international and fast-paced startup culture that empowers you to lead from day one

• Working on exciting projects with some of the world’s most sustainable brands in tourism

• Working with an experienced team of talented and motivated minds in our industry, including former Googlers, Booking.com engineers, and Rocket Internet executives

• Having flat hierarchies, agile decision making and immediate ownership

• Getting access to attractive travel allowances, educationals and special travel incentives for yourself and your family

• Working fully remotely with a decentralised team with regular meetups in Cape Town & Europe

• Having a direct impact on people and planet in the destinations we operate in

• Access to internal and external education and life-long-learning opportunities

Reporting: You will report to our Head of Product, Alessandro

Employment type:  Full-time (5-days a week)

We are curious to get to know you better.

Your Viatu Team

*Viatu is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.